Frequently Asked Questions
Everything you need to know about your Eau de Poudel experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Are your products cruelty-free?
Yes, at Eau de Poudel, we are committed to ethical sourcing. None of our products or ingredients are tested on animals.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer gift wrapping services?
Yes, you can select the 'Gift Wrap' option at checkout for a small additional fee. We will include a premium box and a personalized note of your choice.